Home - Ubong Nkanta

CX Transformation | Growth Advisory | Leadership | Innovation

Ubong Nkanta

I am committed to transforming businesses and organizations through strategic program management, customer experience excellence, and leadership. With over 18 years of expertise spanning financial services, fintech, education and health industries, I have successfully driven digital transformation, enhanced employee experience, and led multi-national CX initiatives that have shaped industry standards and organizational success.

Professional Experience:

About Ubong Nkanta

Ubong is a seasoned business leader and change agent dedicated to transforming customer and employee experiences. With extensive experience across global financial institutions, fintech, healthcare, and technology, he has consistently driven strategies that fuel growth, enhance operational efficiency, and foster customer-centric innovation. His leadership has led to multi-million-dollar transformations, enabling organizations to become more agile, competitive, and customer-focused.

Transforming Businesses Through Innovation and Leadership

From leading customer experience overhauls in 24 countries to implementing digital experience frameworks that revolutionize service delivery, my expertise is rooted in crafting strategies that deliver measurable business impact. My work has inspired innovation and transformation, enhanced service levels, increased customer satisfaction, optimised employee experience and driven sustainable growth for leading organizations.

My Expertise

Throughout my career in business transformation, I have refined my expertise across multiple domains, offering strategic solutions that drive business success and sustainable growth.

Customer Experience & Digital Transformation

I design and implement CX strategies, customer journey mapping, Voice of Customer (VoC) programs, and digital transformation frameworks that enhance service delivery, engagement, and overall customer satisfaction.

Program & Business Management

I lead large-scale projects, craft business management strategies, and drive process optimization to improve efficiency, scalability, and operational excellence.

Leadership Development & Employee Experience

I empower teams through training, mentorship, and engagement programs designed to enhance productivity, foster innovation, and create a thriving workplace culture.

Growth Strategy & Advisory

I help businesses identify untapped opportunities, develop expansion strategies, and execute initiatives that fuel profitability and long-term sustainability.

TESTIMONIALS

Success Stories & Testimonials

Delivering measurable impact is at the heart of my work. I take pride in the results-driven transformations I’ve led, empowering businesses and professionals to achieve excellence. Discover firsthand experiences from industry leaders who have seen the difference.

Collaborating with Ubong on advisory support was an exceptional experience. He brought unparalleled clarity to our understanding of our CX maturity level and helped us define a clear, achievable path for progress. His ability to combine strategic insights with a practical, results-driven approach ensured that every session was not only insightful but also actionable. The tangible steps he provided empowered my team to make immediate improvements, fostering a sense of accomplishment and momentum.

What sets Ubong apart is his depth of experience as a hands-on practitioner. He doesn’t just provide theoretical frameworks; he offers real-world solutions tailored to our unique challenges, making his contributions both relevant and impactful. His dedication to delivering value, his collaborative style, and his focus on driving measurable results make him an invaluable partner. I wholeheartedly recommend Ubong and look forward to working with him again in the future.

Oremeyi A.
Chief Customer Officer, Interswitch Group

Thank you for being a part of the CX journey, even though you are no longer with the team, the KPMG success is as much yours as it is ours. God bless you. Special thanks, Ubong!

Michelle N.
Chief Experience Officer, UBA Group

Ubong Nkanta is a deeply incisive and insightful Customer Experience (CX) thought leader. His ability to objectively dissect salient issues, identify underlying challenges and proffer profound and relevant solutions is unmatched. Furthermore, he consistently displays an expert ability to structure digestible and implementable execution roadmaps to elevate any company’s CX practice to global best-practice standards.

Ubong is a collaborator’s gem, a business leader’s pillar of insight and support and a prized advisor to any CX and business team. He is congenial, affable, trustworthy, accountable, a team builder and a brilliant listener. His ability to lead, always from the front, in times of uncertainty and provide clarity and direction are deeply admirable.

He is highly recommended to lead, advise and transform any CX practice across any industry sector.

Unwana E.
Chief Executive Officer, Koins Microfinance Bank

Events & Initiatives

Engaging with industry leaders to share insights and transform businesses and human capital across Africa.

I actively contribute to knowledge-sharing and industry innovation through conferences and events, including:

February 2025

AI-in-Nigeria InnovateAI Conference 2025

InnovateAI Lagos 2025 united top AI, technology, business, & policy leaders to explore AI-driven innovation across Africa.

February 2024

AI-in-Nigeria InnovateAI Conference 2024

Exploring the role of artificial intelligence in shaping customer experience and business growth in Africa.

October 2022

Covenant Capital

An initiative of The Covenant Nation to provide financial & advisory assistance to entrepreneurs within the church.

Join me at these impactful events and be part of conversations shaping the future of business and customer experience.

Blogs

Insights & Thought Leadership

Stay ahead of the curve with expert perspectives on customer experience management, leadership, and business transformation. Explore in-depth articles, industry reports, and

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Whether you’re looking to improve bottomline, customer satisfaction, enhance service delivery, or optimise customer insights, Ubong’s tailored approach and expertise can help you achieve your goals.