I am happy to have been part of transformative projects with forward thinking institutions
Expertise in CX, Growth Strategy & Business Transformation
Program & Change Management
Crafting tailored strategies to enhance customer engagement and satisfaction.
Crafting tailored strategies to enhance customer engagement and satisfaction.
Implementing Voice of Customer (VoC) frameworks to drive actionable insights.
Designing and executing transformational business programs.
Leading change initiatives to optimize performance and efficiency.
Strategic Business Advisory
Guiding organizations in digital transformation and financial growth.
Providing mentorship to business leaders and emerging entrepreneurs.
Explore key projects and initiatives that showcase my expertise in customer experience, business transformation, and strategic growth.
Led the launch of a 5,000-agent fintech network in under a year. Achieved a 70% success rate in strategic goals within one year. Strengthened fintech adoption and service accessibility nationwide.
Drove an 80% year-on-year sales and client retention growth. Designed a patient experience evaluation framework, improving clinical services by 80%. Revamped the Hycare Service Centre, increasing customer retention rates from 89% to 95%.
Spearheaded a CX overhaul across 24 countries, leading to a 164% increase in gross earnings. Implemented a Voice of Customer (VoC) framework, boosting customer survey participation by 140%. Established the CX School of Excellence, enhancing employee experience by 80%.
Whether you’re looking to improve bottomline, customer satisfaction, enhance service delivery, or optimise customer insights, Ubong’s tailored approach and expertise can help you achieve your goals.